Holding Co.NWNorthwind Holdings

Inbox triage agent saves 38 hrs/week across ops team

Five operators. Five inboxes. Two thousand emails a day. We built a multi-mailbox triage agent that handles 70% of all incoming mail.

38h

Saved per week

70%

Auto-handled

0.4s

Avg response latency

Operators freed up

14-week impact

Pipeline before & after

After Nexica Before

W1W3W5W7W9W11W13

01 · Challenge

Five operators drowning in 2,000+ daily emails across 5 inboxes. Avg response time: 4 hours. Lots of context switching.

02 · Approach

Multi-mailbox Claude agent. Categorizes, drafts replies, escalates with context summaries. Integrated into their existing Gmail + Slack workflow.

03 · Outcome

70% of all mail handled autonomously. Response time under 30 minutes. Operators now have calendar blocks for deep work.

Stack

What we shipped.

$nexica deploy northwind --client=northwind

›› installing 4-layer pipeline

›› wiring: Agents, Gmail, Slack, Claude

✓system live · D+0

›› monitoring activated

✓first saved per week achieved on D+14

Integrations

AgentsConnected

GmailConnected

SlackConnected

ClaudeConnected

"Nexica didn't sell us software. They built us a system, taught us how to maintain it, and walked away. It's the cleanest engagement we've had with an outside team."

Luna Park

CEO · Northwind Holdings

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